Terms of Business

1. General “Customer” means the person who purchases fruit using their login. “We Love Strawberries” means the web store www.welovestrawberries.com “GST” means Goods & Services Tax chargeable in accordance with the Goods & Services Tax Act 1985 “Login” means a Customer’s personal email address and password used to access www.welovestrawberries.com “Fruit” means products for sale on www.welovestrawberries.com By using www.welovestrawberries.com you agree that you have read, understood and accepted these terms and conditions. All fruit and other products supplied by www.welovestrawberries.com will be in accordance with these terms and conditions and www.welovestrawberries.com has the right to change these terms and conditions at their discretion. www.welovestrawberries.com has the discretion to decline any order placed or cancel any order for any reason. Customers are liable for every order made under their login. www.welovestrawberries.com takes steps to ensure the information provided on its website is correct, however there is no warranty in this regard and www.welovestrawberries.com will not be liable for any error or omission. All photos show a representation of appearance of the product, but there is likely to be variations due the natural variations each crop has.

2. Price

The Customer will pay www.welovestrawberries.com for the fruit ordered at the price displayed on the website at the time the order is submitted together with all shipping costs. Shipping costs are determined by location. For rural areas there will be an additional cost of $5.00. Shipping costs are charged per box of fruit ordered. In the event the Customer has selected an incorrect shipping option, www.welovestrawberries.com reserves the right to refuse or cancel the order, or to charge for any additional shipping costs. The Customer will be notified if there is any additional delivery charge for their order. The prices of fruit and shipping costs are in New Zealand currency and are inclusive of GST. If www.welovestrawberries.com is unable to supply the fruit ordered, We will refund the Customer’s payment.

3. Product Quality

The Customer acknowledges www.welovestrawberries.com is selling perishable goods. www.welovestrawberries.com will, at its discretion, replace any damaged fruit or provide a refund provided the Customer lets www.welovestrawberries.com know within 24 hours of receiving the damaged fruit. If requested by www.welovestrawberries.com the Customer needs to provide a photo of damaged fruit before any refund or replacement. www.welovestrawberries.com will not be liable for damage to fruit as a result of it being incorrectly stored or handled after delivery.

4. Payment

Customers must pay for the fruit purchased either by internet banking or by credit card before their order will be dispatched. The Customer is liable for all costs associated with debt collection. www.welovestrawberries.com does not keep on record any Customer’s credit card details. www.welovestrawberries.com use Stripe for processing all debit card and credit card transactions securely.

5. Delivery

www.welovestrawberries.com reserves the right to withhold delivery of any product for any reason whatsoever. Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the fruit will be deemed to be delivered. The Customer will ensure www.welovestrawberries.com or its agent is able to deliver where instructed by the Customer. www.welovestrawberries.com endeavours to dispatch all orders within six working days, if a customer has not received an order within seven days of having placed the order, they are required to contact www.welovestrawberries.com. In the event the Customer receives an incorrect order the Customer is required to notify www.welovestrawberries.com within 24 hours of receipt and failure to do so will deem acceptance of the fruit delivered by www.welovestrawberries.com. If the Customer contacts www.welovestrawberries.com within 24 hours www.welovestrawberries.com will arrange for replacement of the correct fruit if it is available.

6. Liability and Indemnity, Product Liability & Liability

www.welovestrawberries.com is not liable for any loss, damage or injury arising directly or indirectly from any fruit. We are not liable for any consequential injury or loss of any kind arising from the Customer’s use of www.welovestrawberries.com or the delivery or failure to deliver fruit.

7. Indemnity

The Customer agrees to indemnify www.welovestrawberries.com against all liabilities, losses, claims and expenses arising directly or indirectly out of the Customer’s use of the www.welovestrawberries.com site or delivery or failure to deliver any product.

8. Use of Cookies

Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited.

9. Guarantee

If the customer is not completely satisfied with the quality of www.welovestrawberries.com fruit after delivery, www.welovestrawberries.com will provide a replacement or a refund.

10. Refunds

www.welovestrawberries.com does not refund you if you change your mind. Please see above for information on replacement of damaged goods.

11. Business address

244 Eskdale Drive Bay View, Napier 4182 New Zealand
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